Watchmaker9's Warranty Policy

Full 12 month warranty - Your satisfaction is absolutely guaranteed! The quality and craftsmanship is always top quality, and we guarantee the value of all our watches. Every watch sold undergoes a 48 hour quality control test to fulfill the Swiss watch making standard of accuracy, C.O.S.C.

WARRANTY POLICY

Manufacturers' defects are covered under warranty. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in. If any water damage is detected to have gotten in from the crown not being tight, water damage is not covered.
If your watch cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. In virtually all cases of manufacturers' defects, the products can be repaired.
Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your watch.
Please allow up to 4 weeks to receive your repair product.
The product is subject to final inspection before it is repaired/exchanged.

Exchange

Customer satisfaction is our number 1 priority. Each watch will be given a 3 day inspection period for any manufacture defects for exchange service. Customer should notify wm9support3@gmail.com within 3 days if the exchange service is required and ship back the watch within 3 days being its original condition, unworn, mask, and wrapping intact.

Return

If customers wish to return the product due to any quality standards which did not meet the description on the website, please notify via email to our customer service department at wm9support3@gmail.com within 3 days upon the arrival of the package.

We will reply you with the instructions to return the goods. Upon receiving the returned item, we will schedule the date to “credit back” your credit card within 10 business days. Note that there will be a 15% restocking fee on your side for returns after 3 days. We will not take returns or exchange after 7 days. We also do not accept returns on perimeters out side of manufacture quality issues.

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